1. Agreement
These Terms of Service (“Terms”) constitute a binding agreement between you (“Customer,” “User,” or “you”) and Crolytics LLC (“Crolytics,” “we,” “us,” or “our”). By accessing or using our website or service, you agree to these Terms.
2. Our Service
Crolytics provides AI-powered conversion rate optimization tools including website analysis, user persona generation, conversion recommendations, and integration with third-party services (the “Service”). Current features, pricing, and subscription plans are available at crolytics.ai.
AI-Powered Features: Our Service uses artificial intelligence to analyze data and generate optimization insights. By using our Service, you consent to AI processing of your submitted data as described in our Privacy Policy.
3. Account Terms
Account Creation: You must provide accurate, current information when creating your account. You’re responsible for maintaining account security and for all activity under your account.
Eligibility: You must be at least 18 years old and have authority to enter this agreement on behalf of your organization if applicable.
4. Subscription & Billing
Pricing: Current subscription plans and pricing are available on our website. We may change prices with 30 days’ notice to existing subscribers.
Billing Cycle: Subscriptions automatically renew monthly or annually based on your selected plan. Payment is charged at the beginning of each billing cycle.
Payment: You authorize us to charge your designated payment method for all applicable fees. If payment fails, we may suspend your service after reasonable notice.
Credits System: Our Service operates on a credit-based system where each analysis consumes credits. Credits are replenished according to your subscription plan.
No Refunds: All subscription fees are final and non-refundable. No refunds or credits for partial periods, unused credits, or early cancellation.
Taxes: You’re responsible for all applicable taxes in addition to subscription fees.
5. Cancellation & Termination
Your Right to Cancel: You may cancel your subscription anytime through your account settings or by contacting [email protected].
Effect of Cancellation: Upon cancellation:
- Your account remains accessible
- No new credits are added
- Service access ends when existing credits are depleted
- You retain access to previously generated reports
Our Right to Terminate: We may suspend or terminate your account for violation of these Terms, non-payment, or illegal activity.
Data After Termination: We’ll retain your data according to our Privacy Policy and may delete it after a reasonable period.
6. Acceptable Use
Permitted Use: Use the Service only for legitimate business purposes in compliance with all applicable laws.
Prohibited Activities: You may not:
- Use the Service for illegal activities
- Attempt to reverse engineer or copy our technology
- Analyze websites without proper authorization
- Share account credentials or allow unauthorized access
- Violate others’ intellectual property rights
- Attempt to disrupt or compromise our systems
7. Third-Party Integrations
Integration Services: We may offer integrations with third-party services. When you connect these services, you authorize us to access and process data from these integrations to provide our Service.
Integration Control: You may disconnect third-party integrations at any time through your account settings.
8. Intellectual Property
Your Data: You retain ownership of all data you provide, including website URLs, integration data, and content you submit.
Our Technology: The Service, including all software, algorithms, and AI models, is our intellectual property. We grant you a limited, non-exclusive, non-transferable license to use the Service during your active subscription.
Generated Reports: Reports and analysis we generate belong to you, but we retain ownership of our underlying technology and methods.
9. AI and Data Processing
AI Analysis: Our Service uses artificial intelligence to process your data and generate insights and recommendations.
AI Limitations: AI-generated recommendations are suggestions based on data analysis. We make no warranties about their accuracy or effectiveness.
Your Responsibility: Always evaluate and test recommendations before implementing changes.
10. Service Availability
Service Provision: We provide the Service on a commercially reasonable efforts basis but make no guarantees about uptime or availability.
Maintenance: We may perform maintenance which may temporarily affect service availability. We’ll provide advance notice when possible.
Support: Customer support is available at [email protected].
11. Disclaimers & Limitation of Liability
“As Is” Service: The Service is provided “as is” without warranties of any kind, express or implied.
No Business Guarantees: We do not guarantee specific business outcomes, conversion improvements, or revenue increases.
Limitation of Liability: Our total liability to you is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.
Exceptions: Nothing limits our liability for death, personal injury, or fraud where such limitation is prohibited by law.
12. Indemnification
You agree to defend, indemnify, and hold us harmless from any claims arising from:
- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of third-party rights
- Any content or data you provide
13. Data and Privacy
Your privacy is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our data practices as described in our Privacy Policy.
14. Modifications
Service Changes: We may modify, update, or discontinue features at any time with reasonable notice when possible.
Terms Updates: We may update these Terms with 30 days’ notice via email and website posting. Continued use constitutes acceptance.
Pricing Changes: Subscription price changes for existing customers require 60 days’ advance notice.
15. Dispute Resolution
Governing Law: These Terms are governed by Delaware law, USA.
Arbitration: Disputes will be resolved through binding arbitration administered by the American Arbitration Association in Delaware, rather than in court.
Exceptions: Either party may seek relief in small claims court for disputes under $10,000.
Class Action Waiver: You agree to resolve disputes individually and waive participation in class action lawsuits.
16. General Provisions
Entire Agreement: These Terms and our Privacy Policy constitute the complete agreement between us.
Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
Assignment: You may not assign these Terms. We may assign our rights and obligations without restriction.
No Waiver: Our failure to enforce any provision doesn’t waive our right to enforce it later.
17. Contact Information
Customer Support and Legal Matters: [email protected]
Company: Crolytics LLC
By using Crolytics, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
